This website and the services described on it are developed and operated by the developer YuiilWatch on behalf of Yuill, A Watch Company LLC. Throughout this privacy policy the terms Yuill, A Watch Company LLC, we, our, and us refer to the company that offers fine watch servicing and restoration. The developer YuiilWatch is responsible for the creation and ongoing operation of the digital services, forms, and systems you interact with on this website.
Our registered and operating address is Unit B304, 1167 E Telegraph St, Washington - 84780-3660, United States (US). We primarily serve customers in the United States, though the website may be visited from many countries around the world. You may contact our team by email at dispatch@yuiilwatch.lat or by phone at +13393457513.
This privacy policy explains how we collect, use, store, share, and protect personal information when you use our public website, when you submit a service request through our contact form, when you call or email us about a watch service, or when you otherwise engage with Yuill, A Watch Company LLC.
Personal information means any data that relates to an identified or reasonably identifiable person. It can include your name, your email address, your phone number, your postal address, and any details about your watch that you openly share with us in a message. This policy covers personal information gathered online and personal information we receive by phone, post, or email when you enquire about our services.
We take the privacy of every customer seriously. A conversation about a treasured watch is a private matter, and we treat service requests and customer details with discretion. We do not sell your personal information to anyone, and we do not trade it for any advertising benefit. We only collect what we need to answer your question, prepare an estimate, or perform a clearly agreed service.
By using this website or by contacting us about our services you are leaving certain information with us, occasionally without realising it. This policy is written to make that process clear and plain, so you can decide how much you wish to share and in what way.
We collect several categories of information depending on how you interact with Yuill, A Watch Company LLC.
From visitors who never leave a message, we may collect limited technical information such as the date and time of your visit, the pages you open, the type of browser you use, and general region information that a hosting provider records automatically. We treat this as non identifying usage data whenever it cannot be linked to you.
From visitors who contact us, we collect the details you choose to provide. This usually includes your name, your email address, a subject for your message, the content of your message, and when relevant a phone number or postal address so we can return an estimate about your watch. If you send photographs of a watch, the photographs themselves may be personal if they show serial numbers or identifying marks.
We do not deliberately collect sensitive categories of personal information such as health records, and we ask that you do not include financial account numbers or codes in the body of a general message.
Your information reaches us in a handful of ordinary ways. First, you provide it directly when you fill in the contact form on this website, call our dispatch line, or write to dispatch@yuiilwatch.lat. Second, our website hosting service records standard server logs when you load a page. Third, we may gather broad and anonymous analytics so we can understand which pages are genuinely useful to watch owners.
We keep direct collection as the primary route because it is the most honest. If you tell us very little, we can hold very little about you, and we are content with that arrangement. Much of our web traffic never requires us to know who is browsing.
We use the information you share for clear and limited purposes. When you send a contact form we may use your name and email address to reply to your question, to prepare a written estimate, or to confirm the details of a watch service. When you send us a watch for servicing we may use your postal address to return your completed timepiece to you, and your phone number to coordinate that return safely.
We use technical usage information in aggregate to improve the layout, speed, and usefulness of this website. We occasionally send a single follow up message to a customer who asked for an estimate but never received one, or to a customer whose watch has been on the bench for some time. We do not use your information for any purpose that is not described in this policy or agreed with you in writing.
Where the general data protection laws of the European Union and the United Kingdom apply to your relationship with us, we rely on a set of lawful bases for the processing we carry out. When you voluntarily give us your email address so we can reply, we process your data on the basis of your consent. When we keep records so we can fulfil a watch service you have requested and paid for, we process data because the processing is necessary for the performance of a contract with you.
When we hold reliable records to satisfy tax, warranty, or consumer law expectations, we process data because we have a legal obligation to do so. Where we use broad server logs and analytics to keep the website running securely, we rely on a legitimate interest in operating an efficient and protected online service. We always weigh that interest against your rights and freedoms.
Some visitors ask whether their personal information can be legally processed or transferred by a company located in the United States. The answer is yes, subject to the safeguards described in this policy and in applicable law. We are a United States company, and accordingly most of the information we collect stays within the United States.
Where the law requires additional safeguards for cross border data, we put standard contractual measures or equivalent protections in place before data travels. We never sell data across borders, and we transfer a customer record outside the United States only where it is strictly necessary to complete an agreed service, such as communicating with the maker of a movement or a trusted courier.
This website and its services are intended for adults who own or care for watches. Watch servicing and restoration is inherently a paid service for responsible owners. We do not knowingly collect personal information from children under the age of sixteen, and we do not design any part of our website to attract children.
If a parent or guardian believes that a child has submitted personal information to us without permission, that parent should contact us immediately at dispatch@yuiilwatch.lat. Upon a verifiable request we will remove the child record from our systems as quickly as we reasonably can and confirm the removal to the parent by email.
Yuill, A Watch Company LLC works with a small number of trusted service providers. These include our web hosting company, an email and communication service, a courier or postal provider that delivers your watch, a payment processor when we issue an invoice, and occasional specialist suppliers who provide genuine watch parts.
We share only the information each provider needs to do its specific job, and we require those providers to treat your information confidentially and to use it only for the purpose we arranged. We confirm that a person sending us a watch also gives implied permission for us to share the delivery address with the carrier that returns the watch. We do not authorise any third party to use your information for their own marketing.
Our website is largely static and functional, so we keep its reliance on cookies modest. We use session and technical mechanisms that our hosting and security software needs to keep pages loading correctly and to block abusive traffic. These are generally not the kind of advertising cookies used to build a profile of you across many sites.
We may use a privacy respecting analytics measurement that collects only anonymous, aggregate counts of page visits. We handle any small tracking file consistently with the reminder that we have no interest in building a personal profile of browsers. You can refuse or clear cookies through your browser settings at any time, and the core function of the website will remain available to you.
We protect customer information with controls that match the sensitivity of the information in our care. Our website is served over an encrypted connection, our databases and email are password protected, and we restrict access to customer records to the small number of staff and watchmakers who need it for their work.
We store customer records on secure servers operated by reputable hosting providers in the United States. Communication by email travels over the open internet, so we encourage you not to include highly sensitive financial numbers in an email. When your watch is returned to you by post, it is packed as a handled parcel with the discretion our courier arrangement allows.
We keep personal information only as long as it is needed for the purpose for which we collected it. A simple enquiry that never becomes a job is usually deleted from our active systems within a few months. When a watch is serviced, we keep a limited record that includes your contact details and a description of the work, because warranty follow up and legal record keeping require that trace.
Tax records are kept for the period required by the revenue laws of the United States, which is generally several years from the tax year concerned. When a retention period ends we either delete the information or remove details that would identify you so the remaining record cannot be traced back to a person we can no longer name.
Because our offices are in the United States, information collected from international visitors must almost always move to the United States to be of use to us. We recognise that some countries apply privacy law to such transfers, and we take reasonable steps to keep those transfers lawful and protected.
Where an international law asks for a specific arrangement before data may leave a visitor country, we commit to maintaining that arrangement in our contracts with hosting providers rather than relying on fragile understandings. International visitors who have concerns about the transfer of their data should raise them with us before they share a watch for service.
Depending on where you live, the law may give you several rights over the personal information we hold about you. These can include the right to access a copy of the data we keep, the right to ask us to correct inaccurate data, the right to ask that we delete your data, and the right to object to, or restrict, certain types of processing.
We honour these rights wherever the law grants them, and we try to honour the spirit of them for everyone even where no particular statute applies. If you would like to exercise any right, the simplest route is to email dispatch@yuiilwatch.lat with the subject line containing the word Privacy, describe the request clearly, and give us enough detail to find your record without exposing your information to the wrong caller.
Residents of the state of California in the United States enjoy additional protections. Under the California Consumer Privacy Act and related regulations you have the right to know what personal information we collect, to request that it be deleted, to ask that it not be sold, and to receive equal service whether or not you choose to exercise those rights.
Yuill, A Watch Company LLC does not sell personal information in the meaning of California law, and we have no practice of trading your data for money or value. If you are a California resident and you have questions about how your information is handled, contact dispatch@yuiilwatch.lat or phone +13393457513 and identify yourself as a California resident making a privacy request.
Visitors located in the European Economic Area, the United Kingdom, or Switzerland hold rights under the general data protection regulation and related national laws. These include the right of access, the right of rectification, the right to erasure, the right to restriction of processing, the right to data portability, and the right to object to processing based on legitimate interests.
You also have the right to lodge a complaint about our handling of your data with your local data protection supervisory authority. If you choose to exercise any of these rights we will respond within the time the law allows and we will not charge a fee for a reasonable first request.
You may withdraw a consent you have given us at any time, and you may ask us to stop contacting you for any reason. To opt out of future marketing or follow up messages, simply reply to any message with the single word Unsubscribe, or email dispatch@yuiilwatch.lat and tell us plainly that you no longer wish to hear from us.
Please understand that stopping marketing does not stop essential service communication. If you have a watch on our bench we will still need to contact you about its estimated readiness, its return shipping, or a warranty matter. Those messages are part of performing the service you requested and cannot be entirely suppressed while that service continues.
We do not make decisions that significantly affect you using fully automated processing, and we do not build automated profiles to decide your eligibility, credit, or insurance. The website may show an automated confirmation when you submit a form, and our email system may sort messages into folders, but a human watchmaker always reads the enquiries that lead anywhere meaningful.
When you contact us, the messages you send and the copies we keep are stored through a commercial email service. We treat those messages as private correspondence with the company, and access to them is limited to staff who need to answer your question.
We send marketing messages rarely, and we only send them where you have clearly agreed to hear from us or where an existing customer relationship makes such a message reasonable. A marketing message may tell you about a seasonal workshop for watch care, a service reminder that follows from a past job, or a genuinely new service we think a returning customer might value.
Every genuine marketing message carries a clear and simple way to opt out, and we honour those requests promptly. We never share your details with another seller so they can send you their own marketing, and we never purchase lists of cold contacts to market to people who have not engaged with us first.
From time to time this website may include links to external sites, such as the website of a movement maker, an industry standards body, a payment partner, or a courier. Once you leave this website and follow such a link, this privacy policy no longer governs your activity, and the privacy practices of that other site become controlling.
We encourage you to read the privacy policy of any external site that asks for your information before you share anything with it. The fact that we link to a site is not an endorsement of that site privacy practices, and we cannot vouch for how a third party will treat you.
When a service moves to payment, we issue an invoice and accept payment through a reputable payment processor. We intentionally do not collect, store, or see your full card number or other sensitive financial credentials on our own servers. Payment details are entered directly into the secured page of the payment processor, who holds them under their own stringent security obligations.
This arrangement reduces the risk to you substantially. If payment is made by mailed check we handle it like any other document and destroy or return identifying copies as soon as accounting allows. Never include payment account details in an ordinary email to our team.
We may update this privacy policy from time to time so that it reflects changes in our services, in the law, or in the tools we use. When we make a material change we will update the effective date shown at the top of this page and we will take a reasonable effort to bring it to the attention of active customers whose records we still hold.
We encourage you to review this policy on an occasional visit to this website. Continued use of the website after a change is published, or returning to us for a service after we have notified you of a change, indicates that you accept the updated policy as it then reads.
If you have any question about this privacy policy, about the information we hold about you, or about how you would like your records handled, our team is glad to help. The most direct route is by email to dispatch@yuiilwatch.lat, and you may also call us at +13393457513 during business hours.
Our postal address for privacy correspondence is Yuill, A Watch Company LLC, Unit B304, 1167 E Telegraph St, Washington - 84780-3660, United States (US). When you write, please state clearly that your request concerns privacy so that it is routed to the right person without delay. We aim to answer every privacy request within a reasonable number of working days.